Privacy Policy for CS Pake.AI

Thank you for choosing CS Pake.AI. We are committed to protecting your privacy and ensuring you have a positive experience with our AI-powered customer service platform. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect the following types of information to provide and improve our services:

• Account Information: When you create an account using Google Login, we collect your name, email address, and profile picture.
• Agent Setup Data: When setting up your AI agent, we collect data you voluntarily provide, such as:
  • Agent name and description
  • Knowledge base files (e.g., PDFs, DOCX, TXT)
  • System instructions for the AI agent
• Message Data: If you integrate your Instagram Business account, we may collect:
  • Basic profile information (username, profile picture, business ID)
  • Messages sent and received through Instagram Direct Messages (DMs) for automation purposes only.

2. How We Use Your Information

We use the collected data to:

• Provide and manage the CS Pake.AI service
• Automate customer service interactions through AI responses
• Customize and optimize AI responses based on the knowledge base provided
• Verify the authenticity of connected business accounts
• Comply with legal obligations and Meta’s platform policies

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data to third parties. However, we may share your data in the following circumstances:

• Third-Party Service Providers: We use services like DigitalOcean for cloud hosting and Xendit for sandbox payment processing.
• Legal Compliance: If required by law, we may disclose your data to regulatory authorities.
• Platform Integration: Data may be shared with Meta when you integrate your Instagram Business account.

4. Data Retention

We retain your data only for as long as necessary to fulfill the purposes outlined in this policy. Upon termination of your account, all personal data will be securely deleted, except when required for legal compliance.

5. Your Rights and Choices

You have the right to:

• Access, update, or delete your account information
• Opt-out of certain data processing
• Revoke access to third-party integrations

To exercise these rights, please contact us at [Insert Contact Email].

6. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, and misuse. This includes:

• Encryption of sensitive data
• Access control measures
• Regular security audits

7. Third-Party Services and Integrations

CS Pake.AI integrates with third-party services such as:

• Google Login: For secure authentication
• Instagram Business API: For message handling
• Xendit: For sandbox payment processing
• DigitalOcean: For secure data hosting

These third parties have their own privacy policies, and we encourage you to review them.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements. We encourage you to review this page periodically for updates.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

PT Secre Karya Kreatif
Jl Kav PTPN No 60 Cikutra Bandung
legal@pake.ai

By using CS Pake.AI, you acknowledge that you have read and understood this Privacy Policy.